Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our platform, including:

• Personal Information: Name, email address, phone number
• Educational Information: College/institution affiliation and student ID (where applicable)
• Order Information: Order history, food preferences, pickup/dine-in preferences
• Payment Information: Payment card details (securely processed through our payment gateway partners)
• Device Information: Device type, operating system, browser type, and IP address
• Location Information: Campus location and canteen selection for order fulfillment

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process your pre-orders, coordinate with canteen vendors, and facilitate pickup or dine-in service
• Communication: To send order confirmations, preparation status updates, pickup notifications, and respond to your inquiries
• Payment Processing: To process payments securely through our authorized payment gateway partners
• Service Improvement: To analyze usage patterns, improve our platform, and enhance user experience
• Platform Security: To protect against fraud, unauthorized access, and maintain the security of our platform
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing

We may share your personal information with the following parties:

• Canteen Vendors: We share necessary order details (name, order items, pickup preferences) with campus canteen operators to fulfill your orders
• Payment Processors: We share payment information with authorized payment gateway partners to process transactions securely
• Service Providers: We may share information with third-party service providers who help us operate our platform, including hosting, analytics, and customer support services
• Legal Authorities: We may disclose information when required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant payment gateways
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Under applicable data protection laws in India, you have the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to certain types of data processing

To exercise any of these rights, please contact us at team.biiite@gmail.com. We will respond to your request within 30 days.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: